Shipping Policy

Thank you for shopping with PlaygroundTilesUK (a trading name of Express Matting Services Ltd). This Shipping Policy explains how we process, dispatch, and deliver orders placed through playgroundtiles.uk.

Order Processing

Orders are typically processed and dispatched within 1 working day of being placed. You will receive a confirmation email once your order has been dispatched.

Delivery Times

Estimated delivery times depend on your location and the shipping method selected at checkout. Standard delivery within the United Kingdom typically takes 2 working days from the date of dispatch.

Shipping Costs

Shipping costs are calculated at checkout based on the weight, size, and destination of your order, and will be shown to you before you complete your purchase.

Tracking

Where tracking is available, tracking information will be sent to you by email once your order has shipped.

Damaged, Faulty, or Lost Items

If your order arrives damaged or faulty, or does not arrive within the estimated delivery window, please contact us at sales@playgroundtiles.uk so that we can assist you.

International Shipping

We currently ship within the United Kingdom only and do not offer international shipping.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

PlaygroundTilesUK (a trading name of Express Matting Services Ltd)
Unit 1B, The Summit, Burnley, BB11 5HG, United Kingdom
Email: sales@playgroundtiles.uk
Phone: 01744 520110